FAQ

  • GENERAL FAQ:

  • what ride cycling route distance location
    The Alzheimer's Association Ride to End ALZ® is a cycling event to directly impact the pace and momentum behind the fight to end Alzheimer's. Inspired by science and driven by a determination to end this disease, participants in Ride to End ALZ raise funds and awareness to advance research toward the first survivor of Alzheimer's.
  • location city state route austin texas tx fort collins colorado co
    Ride locations for in-person rides are listed under each event's page, accessible from the homepage. The Challenge rides have no set location — ride where you want, when you want!
  • when date time austin texas tx fort collins colorado co
    Visit the homepage for in-person and/or virtual for dates and details.
  • age requirement year participate participation ride
    There is no minimum age requirement for participation, but for our in-person events, there are extra precautions that will need to be agreed upon by a parent or guardian for anyone under 18 years of age prior to participation.
  • long route distance option miles
    Riders will be able to choose from multiple route options, ranging from 20 - 100 miles.
  • how register registration where
    To register, visit www.alz.org/ride and click "register".
  • fundraising package benefit
    In-Person Events: There is a registration donation and fundraising minimum for our in-person events that varies by location. We provide expert tips and coaching to ensure you meet your goals.

    Challenge Events: Registration is free and those who fundraise for Alzheimer's research can earn special swag to proudly show their support on and off the bike.
  • cost register registration fee donation
    It is $75 to register for the in-person events. There is no registration fee to participate in the virtual challenge.
  • support fundraising training concierge service
    From the moment you register until you cross the finish line, we will support you with expert tips and coaching to reach your fundraising goal. Every participant will receive their own personal fundraising webpage to seek donations from your friends and family. Plus, we have a Ride app that makes fundraising easy on-the-go and provides a training program to keep you motivated!
  • cancel registration donation
    Donations are non-refundable and non-transferable. Donations go toward research efforts to discover methods of treatment and prevention for Alzheimer's disease.
  • pet allow dogs cats animals
    Sorry, no pets allowed at our in-person events on the route. Rules for pets as spectators vary by location. Email ride@alz.org for specific location rules.
  • Rider FAQ:

  • KEYWORD
    Not at all! We welcome riders of all fitness and skill levels. Plus, we provide sample training plans and tools that are geared toward beginner, intermediate, advanced, and expert riders. Our Ride app also provides training challenges to keep you motivated.
  • KEYWORD
    When you register for the event, you'll select your anticipated route and mileage. You can change it before the event and even on Ride day if needed.
  • KEYWORD
    There is no minimum age requirement for participation, but for our in-person events, there are extra precautions that will need to be agreed upon by a parent or guardian for anyone under 18 years of age prior to participation
  • KEYWORD
    Yes, for safety reasons, all riders must wear a helmet and carry a water bottle or hydration pack.
  • KEYWORD
    From the moment you register until you cross the finish line, our Volunteer Planning Committee and Staff will support you with training plans and expert fundraising tips and coaching to help you reach your goals.
  • KEYWORD
    Our online tools located in your Ride Hub and the Ride app make it easy to get started immediately after you register. In addition, our Volunteer Planning Committee and Staff will reach out to offer you tips and coaching. You can download the app from the App Store, or Google Play.
  • KEYWORD
    Every rider starts at a different fitness level, so training will be different for each participant. We provide sample training plans and will work with you to develop a training plan that's right for you.
  • KEYWORD
    We encourage you to join our Ride to End ALZ national Facebook group.

    We also have Ride to End ALZ groups in Strava. If you don't already have a team, we encourage you to join Team Purple to be connected with other riders for your event.
  • KEYWORD
    Registered participants will receive a list of suggested items to bring to the event.
  • KEYWORD
    You can use whatever bike you are comfortable riding on!
  • KEYWORD
    Notify Ride staff immediately if you know you can't participate with us by contacting our support team. You will not be responsible for meeting your fundraising commitment level if you do not ride with us on Ride day.
  • Team FAQ:

  • KEYWORD
    A team is a group of two or more participants. Teams of 5+ qualify for Team Perks!
  • KEYWORD
    Riding as part of a team provides team spirit, motivation, and accountability, enhancing your Ride experience and making it even more fun! Plus, if you or any of your teammates have a personal connection to Alzheimer's, you can share your stories and commitment with other passionate people.
  • KEYWORD
    You can start a team at the time of registration. If you are already registered, please review these instructions for step by step directions on how to start a team.
  • KEYWORD
    You can join an existing team at the time of registration. If you are already registered, please review these instructions for step by step directions on how to join an existing team.
  • KEYWORD
    If you are already registered, visit your Ride Hub and click on the edit icon next to "Individual participant". This will bring you to the Team Membership page where you may join a team, leave a team or request help starting a new team.

    Join a Team: Click the "Join Team" tab, use the search feature to locate the team you would like to join, and click "Join". You're all set! If you have issues, click the "Help" tab and fill out the "Join an Existing Team" form. We'll take it from there!

    Start a Team: Click the "Help" tab and then choose "Start a New Team". Answer a few short questions and we will process your request!
  • KEYWORD
    Team Purple is for you! Everyone on Team Purple is just like you, they are riding individually but want to be a part of a team. Come join a group of like-minded riders and support and encourage one another.

    If you are already registered, visit your Ride Hub and click on the edit icon next to "Individual participant". This will bring you to the Team Membership page where you may join Team Purple. Click the "Join Team" tab, enter "Team Purple" in the Team Name search field, and click "Join". You're now a member of Team Purple!
  • KEYWORD
    Our website allows you to officially identify yourself as a member of one team.
  • KEYWORD
    Donations are made on behalf of individual participants (to be credited toward fundraising minimums and perks) and reflected in the overall team fundraising total. Thus, the team will receive credit for the donation as well.
  • KEYWORD
    Each online donation is made on behalf of a single individual and cannot be split among team members. If you plan to share a donation, we recommend check donations. Please include the Team Fundraising Credit Form with the check and specify how the money should be split among team members. Please contact our support team with questions.
  • KEYWORD
    • Virtual Ride Challenge: There is no fundraising minimum.
    • In-person events: Each team member must meet the $500 fundraising minimum to participate.
  • KEYWORD
    Please contact our support team for assistance.
  • KEYWORD
    Sure, and we recommend it for larger teams. Teams may have up to three co-captains.
  • KEYWORD
    • Ride App: Log into the mobile app with your username and password and select "Team". Find the "Edit your team name" section and click on the teal edit icon. Update the Team Name and select "Ok".
    • Ride Hub: Please contact our support team to request a team name change. If you would like to change teams, or leave a team, log in to your Ride Hub and click the edit icon next to your Team Name in the top left corner.
  • KEYWORD
    Yes, please contact our support team for assistance.
  • Donor FAQ:

  • KEYWORD
    The funds you donate will go toward the Association's efforts to discover methods of treatment and prevention for Alzheimer's and other dementia.
  • KEYWORD
    Click the "Donate" button on the top of this page and follow the prompts.
  • KEYWORD
    The Alzheimer's Association is a not-for-profit 501(c)(3) organization. Donations are tax-deductible. Our federal tax ID number is 13-3039601.
  • KEYWORD
    The Alzheimer's Association is a not-for-profit 501(c)(3) organization. Donations are tax-deductible to the extent permitted by law. Our federal tax ID number is 13-3039601.
    • Online donors will receive an email receipt immediately.
    • Check donors will receive a paper acknowledgment in the mail.
  • KEYWORD
    To donate offline, visit your friend or family member's personal page, go to alz.org/ride, click "Donate" and search for your friend. Then, download the personalized offline donation form from their page where it says DONATE BY MAIL.
  • KEYWORD
    To find out if your employer matches donations made to the Alzheimer's Association, please visit http://www.matchinggifts.com/alz/ and enter the company name.

    Please note the following:
    • The donor is responsible for following up with their employer to apply for the matching funds, according to the company's policy.
    • Matching gifts received by the deadline (30-days post event) count toward riders’ fundraising minimums and perks.
    • Some companies match gifts made by retirees and/or spouses.
    • If you have previously made a donation, some companies will allow the match request to be submitted up to a year after the donation is made.
  • KEYWORD
    Donations are non-refundable and non-transferable. Every dollar moves us closer to our vision of a world without Alzheimer's and all other dementia.
  • KEYWORD
  • Rider Fundraising FAQ:

  • KEYWORD
    The funds you raise will go toward the Association's efforts to discover methods of treatment and prevention for Alzheimer's and other dementia.
  • KEYWORD
    You have two options:
    • Ride App: Use the Ride app to scan the check. You can download the app from the App Store, or Google Play. This is the quickest way for fundraising donations to be reflected on your Ride page. Most appear instantly, but some may take up to 48 hours. Click on the “Donations” icon and then “Enter Donations”. Just like online banking, you can scan both sides of the check and the name and amount will be added to your fundraising total.
    • By Mail: Download your personalized offline donation form (found on your fundraising page) and mail it in with the check. Please use this option if the check needs to be split between 2 or more riders.
  • KEYWORD
    If a donor has written you a check as a donation toward Ride, you may sign it over to the "Alzheimer's Association Ride to End ALZ" and mail it in using an offline donation form. Please do not submit these checks via the Ride app as the bank will reject them.
  • KEYWORD
    Yes, but to ensure we properly credit the funds to the right participant, you will need to attach an offline donation form to each check.

    Please note the mobile app makes it efficient for each participant to scan their own checks and have the immediate gratification of seeing them reflected on their thermometer.
  • KEYWORD
    To protect and thank our donors, the Alzheimer's Association does not accept cash donations. Please make all donations by credit card or check. We will provide appropriate tax acknowledgment receipts for all credit card and check gifts. Please do not send cash through the mail.

    Riders who have received a cash donation have three options for submission:
    1. Credit Card: Make an online credit card donation to your Ride for the same amount and reimburse yourself with the cash. The result is that you will become the official donor and you will receive a tax acknowledgment receipt at the email address that you provide. Do NOT substitute the cash donor's name or address for your own when you make the credit card donation on your card. This will cause the transaction to be declined by the credit card company.
    2. Check via App: Make a donation to the Alzheimer's Association by personal check for the same amount and reimburse yourself with the cash. Use the Ride app to scan the check. This is the quickest way for fundraising donations to be reflected on your Ride page. Most appear instantly, but some may take up to 48 hours. Click on the "Fundraise" icon and then "Enter Donations". Just like online banking, you can scan both sides of the check and the name and amount will be added to your fundraising total. The result is that you will become the official donor and you will receive a tax acknowledgment receipt at the email address that you provide. You can download the app from the App Store, or Google Play
    3. Check via Mail: Make a donation to the Alzheimer's Association by personal check for the same amount and reimburse yourself with the cash. Complete the offline donation form and mail it to us with your check. If you include the original donor's information and email address on the offline donation form, we will give them the financial credit and email them a tax acknowledgment receipt.
  • KEYWORD
    Yes, this is a great way to double your impact for the Alzheimer's Association. Check your employer's matching gift policy and process to be sure the donation is match eligible. Visit http://www.matchinggifts.com/alz/ and enter the company name or talk to your Human Resources Department.

    When applying for the matching funds to be sent to the Alzheimer's Association, please specify the following:
    • Program: Ride to End ALZ
    • Event: Specify the location of your ride
    • Participant: Provide the name of the rider who should receive the credit

    Please note that due to your employer's processes, matching funds typically require weeks/months to process and appear on your fundraising page. We regret the delay.
  • KEYWORD
    Ride donation pages stay open for 30 days after the Ride date, then we close the pages so we can award fundraising perks.

    Right now, there is no shortage of ideas in Alzheimer's research — only dollars. If you receive donations after the Ride, please continue to submit them. While we will no longer be able to credit your Ride and include them in your fundraising perks, the additional funds you raise will still go toward the Association's efforts to discover methods of treatment and prevention for Alzheimer's and other dementia.

    Or register for another upcoming ride and use the donations to kickstart your next fundraiser!
  • KEYWORD
    Mailed donations usually take 2 to 4 weeks before they appear in your Ride Hub. During especially busy times of year, they may take slightly longer. After 28 days, please contact our support team for assistance.
  • WEBSITE & APP FAQ:

  • KEYWORD
    Inside your Ride Hub, you will find tools to help you meet and exceed your Ride goals. You will be able to edit your personal fundraising page and share your story with friends and family, fundraise, check your progress, and thank your donors.
  • KEYWORD
    Click on the "Log In" link and enter your username and password that you selected at the time of registration.
  • KEYWORD
    If you're having trouble with our website, please contact our support team.
  • KEYWORD
    Visit alz.org/ride, and click "Log In" in the top right corner (or "Ride Hub" if you are already logged in). Once logged in, a menu will slide out on the right. Click the "Edit My Profile" option near the bottom of your screen.
  • KEYWORD
    The Ride mobile app helps keep your fundraising fully supported, on and off the bike. You can edit your page, share updates with your friends, fundraise on-the-go and track your progress so that you can go the distance. Plus, you can track your training activity by engaging in Motion Challenges and learn more about our mission to end Alzheimer's. You can download the app from the App Store, or Google Play.
  • KEYWORD
    Log in to your Ride Hub at alz.org/ride with your username and password. Select "Dashboard" and select Step #4 under the "Reach Your Goal" section to get started. Once you've downloaded the app, simply log in using the username and password you created when you registered. The Ride app is full of tools and templates to make fundraising on-the-go like coasting down a hill.
  • KEYWORD
    Connect your fundraising efforts directly to your Facebook account in the Ride Hub or on your Ride app home screen. But first, we suggest that you edit your personal page to share your reason for riding.

    Log in to your Ride Hub at alz.org/ride or the Ride app with your username and password.
    • Ride Hub: Select "My Page" and scroll down to edit and save your story.
    • Ride App: Select "Edit Pages" and "Personal" for quick editing on-the-go.

    Then return to the "Home" screen and proceed to "Connect Fundraiser to Facebook". You will be prompted to log in to Facebook and click OK to allow permissions to link to your page. Then your friends will easily be able to support you by donating through Facebook.
  • KEYWORD
    We suggest that you edit your personal page to share your motivation for riding.
    • Ride Hub: Log in to your Ride Hub at alz.org/ride with your username and password. Select "My Page" and scroll down to edit and save your story.
    • Ride App: : Log in to your Ride App with your username and password. Select “Edit Pages” and “Personal” for quick editing on-the-go.
    Pro Tip: Fundraisers who add a personal story and photo raise more money, on average, than participants who don't.
  • KEYWORD
    • Ride Hub: Log in to your Ride Hub at alz.org/ride with your username and password. Select "My Progress" to see who has supported you.
    • Ride app: : Log in to the Ride App and select "Donations". Review the list under "My Donations".
  • KEYWORD
    • Ride Hub: Log in to your Ride Hub at alz.org/ride with your username and password. Select "My Team" and scroll down to see your team roster.
    • Ride App: : Log in to the Ride App and select "Team". Team captains can scroll down to see a listing of all team members.
  • KEYWORD
    • Ride Hub: If you are on a team, log in to your Ride Hub and visit the Email section. Near the bottom of the page, click the link to "send email through your Ride Hub." Go to the Contacts tab and use "Teammates" filter to identify your team members. Select all of your team members and click "Email."
    • Ride App: : Team captains can contact their Team via the mobile app. Log in and select "Team". Then select the "Contact Team" button. This will take you to the email client on your phone and all of your teammates email addresses will be populated in the bcc line (to protect their privacy).
  • KEYWORD
    To edit the Team Name, you must be a captain of the team
    • Ride Hub: If you are on a team, log into your Ride Hub on alz.org/ride and click the edit icon next to your Team Name in the top left corner.
    • Ride App: : Log in and select “Team”. Then select the pencil icon next to “Edit Team Name” button, enter your new team name, and choose “Save”.
  • KEYWORD
    To edit the Team Goal, you must be a captain of the team.
    • Ride Hub: Log in to your Ride Hub and find the "Team Progress" bar on the Dashboard. Under the progress bar, click the edit icon next to "Our Goal".
    • Ride App: : Log into the mobile app with your username and password and find the "My Fundraising Progress" section on the home screen. Select the pencil icon next to the Team Goal.
  • KEYWORD
    We do not recommend making your personal page private. A private personal page will not show up when a friend or family member performs a search on our website. Keeping your page public allows you to be found by friends and family who want to support your journey and donate to your Ride.
  • KEYWORD
    • Ride Hub: Use the Ride app to scan the check. This is the quickest way for fundraising donations to be reflected on your Ride page. Most appear instantly, but some may take up to 48 hours. Click "Donations" and then "Enter Donations" and then "Check Deposit." Just like online banking, you can scan both sides of the check and the name and amount will be added to your fundraising total. You can download the app from the App Store, or Google Play.
    • Ride App: : Log in and select "My Page" and then select the "View My Page" button. Scroll down and under "My Donors" you will see a Donate via Mail link. That will allow you to download your offline donation form. Send in any checks or offline donations with this form.
  • KEYWORD
    We sure can! Please contact our support team for assistance.
  • KEYWORD
    We sure can! Please contact our support team.

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Your participation fuels the Association's efforts to discover methods of treatment and prevention for Alzheimer's and other dementias, while providing round-the-clock care and support.


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