FAQ

  • General FAQ:

  • what ride cycling route distance location
    Ride to End ALZ is a fully supported, one-day fundraising event for novice cyclists, weekend warriors and avid enthusiasts. Choose from multiple route options that challenge you to go the distance to fight Alzheimer's.
  • location city state route austin texas tx fort collins colorado co
    Ride will take place in Austin, Texas and Fort Collins, Colorado in the Spring of 2019.
  • when date time austin texas tx fort collins colorado co
    Visit the homepage for Austin, Texas and/or Fort Collins, Colorado for dates and details.
  • age requirement year participate participation ride
    All participants must be 13 years of age to participate.
  • long route distance option miles
    Riders will be able to choose from multiple route options, ranging from 20 - 75 miles.
  • how register registration where
    To register, visit www.alz.org/ride and click "register".
  • fundraising package benefit
    Yes, there is a required fundraising minimum for each rider. 100 percent of the dollars you raise will go toward Alzheimer's research. View our fundraising commitment levels here.
  • cost register registration fee donation
    The registration donation is $150 for riders, $50 for crew and free for volunteers.
  • fundraising package benefit
    The most important thing you get in return is knowledge that you've done something big in the fight against Alzheimer's. Beyond that, each fundraising package comes with its own benefits. View our fundraising packages here.
  • support fundraising training concierge service
    From the moment you register until you cross the finish line, our Concierge Services team will support you.
  • support services crew volunteer
    Ride is fully supported which means route directional arrows, police support, rest stops and sweep vehicles. Plus our amazing crew and volunteers will be cheering you along from start to finish.
  • fundraising deadline meet minimum dsp delayed self pledge
    If you have not met your required fundraising minimum by Ride day, you will voluntarily complete our Delayed Self Pledge Form (DSPF) which will allow you 30 days after Ride to meet your fundraising minimum. If, after 30 days, you have still not met your requirement we will charge your credit card provided on the DSPF.
  • cancel registration donation
    Donations are non-refundable and non-transferable. All donations go toward research efforts to discover methods of treatment and prevention for Alzheimer’s disease.
  • opening ceremony start finish line
    Visit the homepage for Austin, Texas and/or Fort Collins, Colorado for dates and details.
  • food health services dinner lunch drink breakfast snacks beverage
    Yes. We provide a light breakfast, lunch, snacks and beverages on Ride day. We also provide dinner and drinks at the Opening Ceremony.
  • food veggie vegetarian vegan gluten
    While we cannot accommodate all food preferences and sensitivities, we do provide a vegetarian meal option.
  • fly plane travel
    We will provide travel information including transportation options and directions to the event site closer to your Ride day.
  • rain storm weather
    Ride takes place rain or shine, however, cancellation may occur if the safety of riders is in question.
  • pet allow dogs cats animals
    Sorry, no pets allowed.
  • Rider FAQ:

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    Not at all! We welcome riders of all fitness and skill levels.
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    Visit the Austin, Texas or Fort Collins, Colorado web page for more information on each city's route.
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    When you register for the event, you'll select your anticipated route and mileage. You can change it before the event and even on Ride day if needed.
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    You must be 13 years of age to participate.
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    Yes, for safety reasons, all riders must wear a helmet and carry a water bottle or hydration pack.
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    Yes, but each rider on the tandem bicycle must register separately and each rider is responsible for meeting their required fundraising minimum.
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    No, under no circumstances may you ride with an infant, child or dog trailer attached to your bicycle.
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    From the moment you register until you cross the finish line, our Concierge Services team will support you with training plans and expert tips and coaching to reach your fundraising goal.
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    Our online tools located in your Ride Hub make it easy to get started immediately after you register. In addition, our Concierge Services team will reach out to offer you tips and coaching.
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    Every rider starts at a different fitness level, so training will be different for each participant. We provide sample training plans and will work with you to develop a training plan that's right for you.
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    We will have fully stocked (and fun!) rest stops every 10-20 miles along with route support and first aid.
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    We provide a well-marked route with directional arrows, signage and route support.
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    Once you register you will have free access to our exclusive online Ride Community. The Ride Community allows you to easily connect with other participants.
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    We will provide you with a list of suggested items to bring with you after registration.
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    You can use whatever bike you are comfortable riding on!
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    Yes, bike rental information will be provided after registration. Please note, you will be responsible to pay for your bike rental.
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    Notify Ride staff immediately if you know you can't participate with us by emailing ride@alz.org. You will not be responsible for meeting your fundraising commitment level if you do not ride with us on Ride day.
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    While we cannot accommodate all food preferences and sensitivities, we do provide a vegetarian meal option.
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    Ride takes place rain or shine, however, cancellation may occur if the safety of riders is in question.
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    No, the route is open to motorists and cyclists, however, we work with local police and jurisdictions to select routes that are safe.
  • Team FAQ:

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    A team is a group of two or more participants.
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    There are many benefits, including team spirit and making your Ride experience even more fun!
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    You can start a team at the time of registration, or if you are already registered, contact Ride staff to set up your team today.
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    You can join an existing team at the time of registration, or if you are already registered, contact Ride staff to join a team.
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    You may contact Ride staff for assistance.
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    After you register you will have access to our online Ride Community where you can connect with other participants and find a team.
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    Our website allows you to officially identify yourself as a member of one team.
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    We do not allow online team donations, however, all donations made to individual participants will be reflected in the overall team fundraising total.
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    Each donation made online is made to a specific individual and cannot be split among team members. If you mail a check for entry, however, you may specify how the money should be split among team members using this form (INCLUDE LINK TO FORM). Example: If a friend writes a check for $500 to be credited to your team of two riders, please specify that you would like the total to be split so that each rider is credited with $250 on your individual offline donation form. Email ride@alz.org with questions.
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    Each rider is responsible for reaching their fundraising commitment level. Teams do not have a collective fundraising minimum. Whether or not a rider is on a team, they are still required to meet their individual fundraising commitment level. Email ride@alz.org with questions.
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    Send a request to ride@alz.org.
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    Yes, send a request to ride@alz.org.
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    You may assign up to three Team Captains.
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    Yes, send a request to ride@alz.org.
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    A team can consist of any and all participant types.
  • Donation FAQ:

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    Riders can select from three different fundraising commitment levels with varying benefits.
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    100 percent of your donations are restricted to Alzheimer's research through the Alzheimer's Association.
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    Click the "Donate" button on the top of this page and follow the prompts.
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    To donate offline, visit your friend or family member's personal page, go to alz.org/ride, click "Donate" and search for your friend. Then, download the personalized offline donation form from their page.
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    Download your personalized offline donation form (found on your fundraising page) and mail it in with the check.
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    If a donor has written you a check as a donation toward Ride, you may sign it over to the "Alzheimer's Association Ride to End ALZ" and mail it in using an offline donation form.
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    Yes, but you must follow the 1:1 rule. Every check must have an offline donation form attached to it so we know who to assign the donation to.
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    Yes.
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    Yes. If you made a donation online, you will receive an email receipt immediately. If you make a donation by check, you will receive a paper acknowledgment in the mail.
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    "If you would like a tax acknowledgment receipt, you must make a donation by credit card or check donation. We do not accept cash donations. Please do not send cash through the mail.

    If you are a rider who has received a cash donation, there are two options for applying the cash donation to Ride:
    1) You may keep the cash and make an online credit card donation to yourself for the same amount. If you use this option, you will become the official donor and you will receive a tax acknowledgment receipt at the email address that you provide. Do NOT substitute the cash donor’s name or address for your own when you make the credit card donation on your card.

    2) You may keep the cash and make a donation by personal check for the same amount. You will then mail the check in along with a completed offline donation form. You may put the original donor's information and email address on the offline donation form so they get the financial credit and tax acknowledgment receipt emailed to them."
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    Yes, Ride accepts matching gift funds, insofar as your donation complies with your employer's matching gift policy. To have your donation matched, check your employer's matching gift policy and process. When applying for the matching funds to be sent to the Alzheimer's Association, please specify that you would like your donation credited to Ride to End ALZ, and specify the location of your ride and the name of the rider who should receive the credit. Please note that matching funds can take weeks or months to process and appear on our website.
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    To find out if your employer matches donations made to the Alzheimer's Association, please visit http://www.matchinggifts.com/alz/ and enter the company name. Note that the donor is responsible for following up with their employer to apply for the matching funds, according to the company's policy.
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    Send questions to ride@alz.org.
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    Donations are non-refundable and non-transferable but will still go to the cause.
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    Donation pages stay open for 30 days after Ride.
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    Please complete a website support ticket and we will get back to you within 48 hours.
  • Website FAQ:

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    Inside your Ride Hub, you will find tools to help you meet and exceed your Ride goals. You will be able to edit your personal fundraising page and share your story with friends and family.
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    Click on the "Log In" link and enter your username and password that you selected at the time of registration.
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    If you're having trouble with our website, please fill out our website support form.
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    Visit alz.org/ride, and click "Log In" in the top right corner (or "Ride Hub" if you are already logged in). Once logged in, a menu will slide out on the right. Click the "Edit My Profile" option near the bottom of your screen.
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    We suggest that you edit your personal page to make it more personal. Log in to your Ride Hub at alz.org/ride with your username and password. Select "My Page" and scroll down to edit and save your story.
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    Log in to your Ride Hub at alz.org/ride with your username and password. Select "Dashboard" and select Step #4 under the "Reach Your Goal" section.
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    First, log in to your Ride Hub at alz.org/ride with your username and password. Select "Community" to be directed to our exclusive online Ride Community.
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    We suggest that you edit your personal page to make it more personal. Log in to your Ride Hub at alz.org/ride with your username and password. Select "My Page" and scroll down to edit and save your story.
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    Log in to your Ride Hub at alz.org/ride with your username and password. Select "My Progress" to see who has supported you.
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    Log in to your Ride Hub at alz.org/ride with your username and password. Select "My Team" and scroll down to see your team roster.
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    If you are on a team, log in to your Ride Hub and visit the Email section. Near the bottom of the page, click the link to "send email through your Ride Hub." Go to the Contacts tab and use the filters on the left to identify your team members. Select all of your team members, and click "Email."
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    Email ride@alz.org to request a team name change. If you would like to change teams, or leave a team, log in to your Ride Hub and click the edit icon next to your Team Name in the top left corner.
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    Log in to your Ride Hub and find the "Team Progress" bar on the Dashboard. Under the progress bar, click the edit icon next to "Our Goal."
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    We do not recommend making your personal page private. A private personal page will not show up when a friend or family member performs a search on our website. Keeping your page public allows you to be found by friends and family who want to support your journey and donate to your Ride.
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    Log in to your Ride Hub, select "My Page" and then select the "View My Page" button. Scroll down and under "My Donors" you will see a Donate via Mail link. That will allow you to download your offline donation form. Send in any checks or offline donations with this form.
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    We sure can! Email ride@alz.org for assistance.
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    We sure can! Please fill out the website support form and someone will get back to you within 48 hours.

100% Goes to
Research

100 percent of the funds raised go toward the Association's efforts to discover methods of treatment and prevention for Alzheimer's and other dementias.


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